Question 1

Do you clean my house as well as organize?

Accepted Answer

Housecleaning is not something we offer but we do clean the area we are organizing, so whatever area we're working on, it will be clean and organized when we leave :)

Question 2

Will you take pictures and talk about my messy house?

Accepted Answer

We do take before and after pictures. Although certain pictures may be selected for our website/social media, none will have anything personal connecting you to the pictures.
If you prefer not to have pictures posted publicly, please let us know! 
 
Organized Joy offers complete confidentiality and will not mention your personal information we come across or anything negative that could be hurtful to you.
We respect and honor you, your family and are thankful for the privilege of coming into your home and helping you get organized!

Question 3

Do I have to be there when you are organizing?

Accepted Answer

No. It all depends on what you prefer and feel comfortable with... If you just want things organized, I work alone. Some clients have errands to run or are busy doing something else and just need something organized. Sometimes clients prefer to work side-by-side so in that process they can learn sorting, prioritizing & improve their organizing skill... that does usually take longer than when I organize by myself, so that’s up to you to decide what you’re looking to get out of it all, as well as what is within your budget!

Question 4

Are you going to make me throw away everything?

Accepted Answer

Absolutely not! Our goal is to create a space YOU feel comfortable in... one that allows you to find what you need, is manageable and easy to maintain! If anything besides garbage is removed, it is because you have decided it is no longer useful to you... Questions will be asked to help you in this decision process and there may be some recommendations but ultimately, it is your decision as to what stays & what goes! :)

Question 5

Do you help with unpacking from a move?

Accepted Answer

It depends what all is involved. If it is clothes and a general set-up for a baby room, yes. All boxes and items would need to be nearby so we would be able to go through things. Furniture and all heavy items would need to be in place prior to the organizing session.

Question 6

I’m embarrassed.. should I tidy up before the consultation?

Accepted Answer

No! If you do that, we won’t be able to see an accurate picture of the problem so we can better understand your needs! Plus, we LOVE before pictures!! :)

Question 7

Do you come look at the areas that need to be organized?

Accepted Answer

Yes, there is a consultation- It takes about 45 minutes to an hour. 
We meet at your place and look at the area(s) you want organized. We are there to ask & listen to what you think is working, what isn’t working and what you really want as an end result! There is a basic contract and waiver for you to sign at that time and we will take "before" pictures, if you are okay with that!

Question 8

How long does an organizing session last?

Accepted Answer

Organizing sessions can range from 4 to 12 hours (depending on the size of the area, how many items are in it and your availability). If you’re working alongside us for the organizing, you may be tired and done after 4 hours but sessions can be up to 12 hours— some clients prefer to get it done as soon as possible... it all depends on your preference! Ultimately, you are the final decision maker on how long a session lasts! The minimum session is 4 hours unless it is a Junior organizing session, which is 3 hours.

Question 9

Do you take care of my trash and donations?

Accepted Answer

One complimentary drop-off donation trip is included with each session! Right now, donations go to local safehouses, First Light, City of Refuge, Frontline Response, Giving Grace, Atlanta Mission, Our House, Drake House and Woodstock Thrift Store. Goodwill is a last option. Wire hangers go to local drycleaners if there is a substantial amount of them. Receipts for tax purposes are offered for select donation centers, if requested. Donations must be separated as to where they're going before the end of the organizing session (ex. food, womens clothing, home decor, etc). All trash removal is your responsibility but we are able to take trash from our session to where your trash goes, whether it's a dumpster on your property or curbside container!

Question 10

Do you wear a mask or have you and your team been vaccinated?

Accepted Answer

We don't discriminate against anyone and feel that personal choice is up to the individual... you are respected, loved and treated the same, regardless of your preference and choice about anything! I don't wear a mask for personal reasons and I will not disclose any private medical information about myself or my team. You are welcome to wear a mask during organizing sessions if you feel more comfortable but if you'd like someone to wear a mask, we wouldn't be a good fit for each other. We would love to refer a local organizer and her team, that we highly recommend, so that you could still get organized! Just let us know! :)

Question 11

What area do you provide services for?

Accepted Answer

We service all of Atlanta and the greater Atlanta areas up to 30 miles from the perimeter! Outside of the 30 miles, there is an additional charge of $10 for each session. If you're near any Florida beaches, we will most likely be able to help you out as well! :) Please contact us for more information!

Do you clean my house as well as organize?

Will you take pictures and talk about my messy house?